Application Management Service 2.0 is focused on tracking and improving Service Maturity Index Throughout the service journey while sharing incremental benefits with the customer on a quarterly basis.

What does AMS 2.0 cover?
Coverage: Service Desk | Production Support | Enhancements & Changes | Release Management | Value Added Services
Technologies: IBM Mainframe | Mid-range | Client -Server technologies

Our service caters not only to application management but commitment to continuous improvement of service maturity with an exciting quarterly payback of reliable and lean benefits.


Reliability Commitment [SLA | Capacity | Continuity | Availability | Portability | Re-engineerability capability]
arrow Managed service levels as per contract
arrow Ability to manage peaks and troughs of capacity within agreed time frame
arrow 24X7 business continuity commitment *
arrow Uptime of application assets *
arrow Ability to port / reverse-transition the service within agreed time frame
arrow Progressive build-up of reverse-engineered application specification
*as per agreed plan

Lean Commitment [Cost of effort | Offshore leverage | Performance improvement | Flexible pricing]

arrow Cost of effort – navigated towards $9.99/hour base price on a quarterly basis
arrow Offshore leverage navigated to >90%
arrow Performance - progressive code refactoring | performance tuning
arrow Flexible service plans and pricing options – Transaction-based | Fixed effort | Flexi T&M
 
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“Navati AMS 2.0 is beyond cost arbitrage and stability of service. It is about taking the Application Maintenace into next orbit”
- Steve Kerner, CIO, ABC
“It takes significant amount of confidence to commit to savings upfront. Navati AMS is all about delivering to maturity plan”
- Mallik P